STM Services: Transport

STM has been supplying high quality Security, Suicide Mitigation, Route Crime Reduction, Revenue Protection, TSOs, specialised RSAS teams and Customer Service staff to the transport industry for the last 10 years. The services provided by STM have both evolved and expanded, in terms of service offering, client base, and geographical coverage.

STM Group (UK) Limited is an experienced operator within the rail industry, having built a customer portfolio on a reputation of providing reliable and consistent service delivery, underpinned by a proactive approach to customer relationship management.

The current STM portfolio of clients, together with its experience of working closely with its clients, means that it is well versed in the challenges faced by all transportation companies, including but not limited to:

  • Union relationship management
  • Corporate Social Responsibility and Social Value
  • Transportation policy and standards compliance
  • Control of budgets
  • Return on investment


The rail industry continues to evolve, with the work undertaken by STM within this field providing exposure to a range of new initiatives such as safeguarding the young, and other vulnerable individuals. By having a full appreciation of the importance of contractual KPIs, together with client reputation, STM has been able to take a sensible and sensitive view on what is achievable in order to support its prestigious client base.

The quality of STM has been recognised through the winning of a number of awards, including “Transport Supplier of the Year” at the London Transport Awards 2020, “Best Transport Manned Guarding Services Provider” at the UK Transport Awards 2020, The Rail Business Award in 2019, and shortlisted as the Best Large Manned Guarding Company in the 2019 Security and Fire Excellence Awards. STM has been Highly Commended at a number of other Awards Events.

By ensuring a focus on customer relationship management, STM achieves a close, cooperative, working relationship with all stakeholders. This not only helps the organisation to be proactive, in designing a bespoke service strategy, but allows a flexibility which enables a swift, and effective, response to service delivery impactors.

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