STM are proud to share with you an article from Infologue about our new project initiative in conjunction with Network Rail, for which we have been nominated in two prestigious awards, Security and Fire Excellence Awards 2019 and Rail Business Awards 2020.
‘STM Group has recently embarked on a new initiative, providing in excess of 100 Welfare Officers focused on providing trespass and suicide mitigation, at a number of stations within the South Western Railways network. Whilst the primary responsibility is to identify vulnerable people using the railway network, and ensure their ongoing safety, there is also an inherent requirement to be proactive in engaging with customers travelling on the network, ensuring the ongoing delivery of an exceptional level of customer service.’
Click here to read more about the project
… and start the process of becoming a valued STM “Internal Customer”