• Full Time
  • London

Website STM Group (UK) Ltd

An award-winning Company, providing bespoke Security, Cleaning and Customer Service solutions

Are you passionate, dedicated and organised? 

Have you ever wondered what it would be like to work for an award- winning Company?

If so, then STM Group may have the perfect position for you…

STM is recruiting for an experienced Operations Manager to join its team. This is an excellent opportunity for you to develop your career for a leading, national security firm. With continuous training, development and support you can be assured that you will have a fantastic career with STM Group (UK) Ltd.

The main responsibilities of this position will be to effectively manage the day to day operations of the contract in line with the STM contractual obligations and client commercial guidelines (KPIs).  The role requires the Operations Manager to be based both in the office and regularly out on sites. In addition, the successful applicant will take responsibility for ensuring that their portfolio of sites are managed in line with current KPI’s recruiting and retraining a dedicated team of officers, this is predominantly to support the Senior Operations Manager. This is a busy vibrant contract, the team are small but dedicated. The successful applicant will have direct management responsibility for Operations Scheduler, Supervisors & Front-Line Colleagues.

The Operations  Manager will report to the Regional Manager/Regional Director in relation to their duties and responsibilities. The position will be field based across sites within London and the South of England.

Core duties and responsibilities


  • Responsible for the daily management of the contract. Ensure Supervisors have dealt with any issues and the contract is staffed at optimum levels.
  • Ensure prompt and accurate responses to any internal or external customer communication (complaint, compliment or enquiry)
  • Management of the site specific Assignment Instructions (AIs), Site Intelligence Reports (SIR) and Risk Assessments (RAs), this includes the creation and implementation, overseeing that all colleagues sign and adhere to the instructions. During site visits ensure AIs and Risk Assessments are in place, up to date and relevant. including client signatures and electronic versions.
    • Ensure the provision of daily and month end reports, internal and external KPI results to the Regional Manager and client representatives completing accurately and submissions to client representatives on a timely basis
  • Ensure a detailed operational file is maintained in the required format
  • Conduct investigations, welfare checks, disciplinaries and grievances etc in line with STM’s procedures
  • Responsible for the monitoring of lone worker system, checking for any failures and instigate investigations and corrective actions
  • Responsible for the asset management of the contract (uniform, equipment etc)
  • Escalation/Awareness of any incidents that arise on sites and report back to Regional Manager and client (where necessary), providing detail of investigation and recommendations/lessons learned/intelligence corrective actions/wider comms/briefings to Team. Check Incident reports for quality and compliance
  • Monitor and evaluate progress against your KPI plan on a monthly basis identifying any performance shortfalls and developing improvement plans to rectify these

The post requires the holder to have a valid SIA licence and DBS check.

The successful candidate will not only be working for a recognised, award-winning, Company, but will also benefit from having access to a wide range of Company benefits, including:

  • Competitive salary
  • 22 days holiday allowance, plus Bank Holidays
  • Access to the Company Healthcare and Pension scheme
  • Access to the STM exclusive Benefits Platform, offering a wide range of employee options from retailer discounts to financial advice and wellbeing support
  • Bespoke learning and development, through the STM “SEED” e-learning platform
  • Working with a diverse, friendly, “One Team” culture.
  • Excellent Training and Development opportunities.
  • Casual/ dress down Fridays.

Hours – minimum 40 Hours per week, this will include days, nights and weekends

Location – Stratford Head office, with a minimum of 3 days a week on sites

If you think this could be the right position, for you, please get in touch – we would love to hear from you!

About STM Group (UK) Ltd – Business of the Year 2020 Winner (BSIA Awards)
STM Group (UK) Limited is an award-winning company, providing bespoke manpower service solutions. It specialises in the delivery of high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology.

Established in 2005, and with offices in London and Manchester (where the Company 24 Hour Control Room is situated), STM has national coverage. The organisation has developed through controlled organic growth, combined with a selective acquisition strategy. The Company prides itself on the quality and flexibility of its service delivery model, with an underlying commitment to proactivity and reliability at the core of its philosophy.

To apply for this job email your details to david.evans@stmgroupltd.com.