Support to STM staff is delivered through a proactive approach to staff engagement. Whilst STM will ensure that Terms & Conditions of Employment are sufficiently attractive to recruit and retain staff of an appropriate calibre, ensuring those staff feel both valued and valuable remains the critical issue. The STM remit is to provide its staff with the “tools” deemed necessary for them to undertake their assigned role to the best of their ability. This support will include the provision of uniform, equipment, and training. Nevertheless, the most critical aspect of any organisational support is the level of positive staff engagement. STM actively promotes informal “toolbox talks” and “coffee and cake conversations” between STM staff and line management in order to encourage the “One Team” philosophy. The STM Employee Handbook is also focused on the intangible elements of promoting an environment where staff feel proud to work for STM, and (most importantly), where good work is both recognised and celebrated.

Effective staff Management will ensure that all STM employees are working towards agreed customer priorities. Whilst STM staff will be necessarily empowered, they will also be provided with the required “tools for the job”. A proactive management approach will ensure that all STM employees remain focused on agreed targets and goals. Ongoing performance is appropriately monitored and measured, with 360% appraisals ensuring a policy of continuous improvement.