Quality processes and procedures are an integral element of the overall STM Service Strategy. The related Accreditations confirm adherence to an effective quality system, encouraging a proactive, prevention-based, approach to service delivery.
ACS - SIA Approved Contractor Scheme
STM Group (UK) Ltd holds SIA approved contractor status for the provision of Security Guarding Services. The ACS Standard encompasses all operational aspects of any security provider, resulting in a general view of how well an organisation is managed. Any approved organisation must demonstrate to an independent assessor, on an annual basis, that it has met defined standards. Selection of an ACS accredited supplier helps customers ensure that they are engaging with a supplier that is committed to customer service, and the compulsory licensing of their staff. For more details please click here
STM is an ISO 9001, 14001 & 45001 NSI Gold accredited company. STM’s Management System meets the highest standards of the UK security industry for Security Guarding, Environmental, and Health & Safety Compliance. This accreditation demonstrates organisational commitment to a consistent quality service, high customer satisfaction levels, and quality awareness throughout the organisation. This is all delivered in accordance with Codes of Practice BS7858, BS7499 and BS7984 and, uniquely for STM Group (UK) Ltd within the security industry, BS8477, the Code of Practice for the provision of Customer Care.
The Association of Chief Police Officers (ACPO) audits STM Security every 3 years to ensure compliance with the standards that enables us to operate under RSAS. In 2005 the chief constable of British Transport Police launched the Railway Safety Accreditation Scheme specialising in the Railway environment. Under this scheme Accredited Persons are granted limited powers that are aimed at helping to tackle low level crime and anti-social behaviour, improve intelligence and maximise public confidence, all of which helps support a safer and more secure rail network for both employees and passengers. STM are also one of a handful of organisations which are registered with, and endorsed by, the Police Crime Prevention Academy for training staff in RSAS and CSAS. For more information please click here
STM are approved to operate within the Community Safety Accreditation Scheme. This enables organisations that are involved in community safety (and their employees) to be accredited by the police. It grants ‘Accredited Persons’ limited powers, which are aimed at providing a better quality of life in the community, and helps co-ordinate activities such as visible patrols and the sharing of information. Staff working under this scheme are actively involved in promoting safety and security and providing further reassurance to the public. STM are endorsed by the Police Crime Prevention Academy for CSAS Training.
The Railway Industry Supplier Qualification Scheme (RISQS)
‘RISQS’ is the UK rail industry supplier registration and qualification scheme. Providing a single common qualification process for suppliers that is shared with over 110 rail organisations, including Network Rail, TFL and others, including principal contractors, underground infrastructure companies, construction companies, together with train and freight operators.
RISQS is used extensively by procurement, engineering, safety and quality professionals, and rail organisations, in order to comply with the requirements of both European procurement legislation and the Railway Group Standard.
Gaining RISQS qualification is an achievement of which any business should be proud, and one that is recognised throughout успех the rail industry. For more information please click here
STM Group is audited annually by FORS to ensure compliance in Fleet Management. Fleet Source is a certified awarding body for Transport for London’s (TfL) Fleet Operator Recognition Scheme (FORS). FORS is a method of recognising fleet operations which comply with the requirements of TfL’s operating standard, which is based on legal compliance, safety, environmental protection and operational efficiency.
Fleet Source is one of only a limited number of organisations that meet TfL’s stringent criteria for FORS certified body status. For more information Click Here
Member Institute for Collaborative Working – Collaborative Leader
The STM Quality & Compliance Director is a member of the Institute of Collaborative Working, having achieved the Warwick University Collaborative Leaders Accreditation. This means a fully competent and trained STM person to lead all Collaborative Working arrangements, operating closely with STM clients and bringing together resource and data from all parties in order to achieve shared objectives.