About STM
Supportive, to clients and each other
The STM Approach
STM Group (UK) Limited is an award-winning company, providing bespoke manpower service solutions. It specialises in the delivery of high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology.
Established in 2005, and with offices in London and Manchester (where the Company 24 Hour Control Room is situated), STM has national coverage. The organisation has developed through controlled organic growth, combined with a selective acquisition strategy. The Company prides itself on the quality and flexibility of its service delivery model, with an underlying commitment to proactivity and reliability at the core of its philosophy.
STM is:
– Supportive to clients, and each other
– Adhering to a philosophy of Mutual Trust (based around the key principles of Loyalty, Integrity, and Pride).
– Committed to delivering a Proactively Managed Service (to clients and staff alike), and not leaving anything to chance.
The STM focus is on providing consistent, reliable, service delivery, by getting the right people, to the right place, at the right time. A proactive management approach, combined with a robust quality system, will ensure the STM focus is on prevention (as opposed to cure). STM will use a combination of internal customer (staff) development, and technology, to apply a continuous improvement philosophy, adding tangible value wherever possible. STM recognises that each customer is different, and will use its experience to create an individual service strategy to meet specific external customer (client) needs.
To be universally recognised as ‘Best in Class’ in the delivery of specified support services
The STM Vision is the establishment of a true External/Internal Customer Environment – whereby STM clients (external customers) and STM staff (internal customers) are both receiving the highest levels of service, support, and positive engagement ‘from STM as an organisation’.
The STM Culture
The Support, Trust, Manage Vision forms the basis of the STM Group Service Strategy. Each of these words has relevance, not only to both internal and external customers, but also to a consistent application throughout all STM business activities.
- Meeting Individual Client Needs
- Bespoke
- Adding Value
- Dynamic
- Effective Relationship Management
- Staff Engagement
- Reward & Recognition
- Training & Development
- Safe Environment
- Encourage “One Team” Pride
- Transparent & Honest
- Understanding Customer Needs
- Quality Assurance
- Speed of Response
- Confidence & Trust
- Trust is Fundamental
- Protecting Employee Interests
- Safe & Secure Environment
- Regular Engagement
- Integrity & Inclusivity
- Fully Managed Service
- Ownership
- Right People, Right Place, Right Time
- Cost Effectiveness
- Continuous Improvement (Innovation)
- Organisational Targets & Goals
- Focus on Business Priorities
- Proactive Management
- 360° Appraisals
- Continuous Improvement (Performance)
Awards
Recognition of the STM quality
Transport Supplier of the Year 2020 WINNER
Business of the Year 2020 WINNER
Transport Manned Guarding Services Provider 2020 WINNER
Safety & Security Excellence 2018 WINNER
Putting Passengers First, 2018 Highly Commended
Best Cleaning Services Provider 2018 WINNER
Security Guarding Company of the Year (over £25mln turnover) 2019 Finalist
Safety & Security Excellence 2020 Finalist
Transport Supplier of the Year 2019 Finalist
Best Apprenticeship Scheme 2020 Finalist
Contribution to the Industry 2020 Finalist
Innovative Security Project 2020 Finalist
Customer Service Excellence 2020 Finalist
Security Guarding Company of the Year 2020 (Over £25mln Turnover) Finalist
Lockdown Hero of the Year 2020 Finalist
Security Project of the Year 2020 Finalist
H&S and Environmental Awareness
Ensuring continuous improvementSTM holds ISO 14001 Environmental and ISO 45001 Occupational Health and Safety certifications. These accreditations provide assurance to STM clients, with external audits of the STM Quality Management System verifying adherence to STM processes and procedures – ultimately providing confidence in the ability of STM to deliver a fully compliant service to its clients.
STM embraces the philosophy of responsible business practice, and compliance with industry standards as an absolute minimum. All relevant Company policies are included within the STM Employee Handbook, a copy which is provided to all staff on completion of the Company Induction and Training Programme.