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SOLUTIONS

Established in 2005, STM Security Group (UK) Ltd is a UK based security company and an experienced supplier of manned security solutions and customer service staff, fully supported by leading edge technology.  STM operate in a wide variety of different industries and we pride ourselves on the quality and flexibility of our services with continual improvement at the core of our philosophy.
At the very top of our priorities we place particular importance on the understanding of our customer’s needs, and we aim to ensure that we:

  • Get to know you and your business
  • Understand your challenges
  • Help overcome barriers
  • Recognise your aspirations
  • Become part of your future

We maintain our focus on the market sectors in which we operate, developing our knowledge and expertise and improving our security management service delivery, continuously exploring innovative solutions to satisfy our clients evolving requirements and providing real business security.  This means we never stand still and strive to keep our offering at the forefront of the industry.

STM Security’s brand is all about passion, empowerment and the care we show in what we do and how we work.

 

 

 

protecting your business

Manned Guarding Communication Centre Mobile Response Reception & Mailroom Rail Professionals Training Concierge Distribution CCTV Extra Cover Retail Shopping Centres Cleaning Services

Manned Guarding
STM provide professional, trained and licensed personnel throughout the UK. All our staff hold an SIA license, even those not performing a licensable function, this provides our customers with additional confidence that our staff are subject to all relevant checks associated with the security industry.

Communication Centre
STM have invested heavily in this area and have trained our team to ensure that this support service is totally focused on the protection of our staff and our clients premises and assets. Our Communication Centre has the unique responsibility to collate and communicate detailed reports on a daily basis of all activity recorded by our staff on our permanent sites.  This enables us to inform our customers and other stakeholders (such as the police) at the earliest opportunity of information critical to our clients operation.

Mobile Response
To enhance our patrol service, STM utilise a dynamic electronic management reporting tool to monitor the site patrol activity carried out by our officers.  This system is also ideal for those customers who require empty building assessments, neighbourhood reassurance patrols and adherence to regular reporting procedures.

Reception & Mailroom
There is an increasing need for Security Officers to assist the existing front of house teams, by becoming incorporated into clients sites and further enhancing a positive experience for all staff and visitors to site.

Rail Professionals
STM has extensive experience in the transport industry, with particular affinity to the rail sector. Our staff solution is designed to support all manner of integral services to our clients such as staff for:

  • Gateline
  • Booking office
  • Customer hosts
  • Railway Safety Accredited staff (RSAS)
  • Samaritan trained officers (helping deter suicides)
  • Personal Track Safety
  • Revenue protection and pushback staff

There are a great many other roles which are integral to the operation of a Train Operating Company and STM is perfectly aligned to help our clients meet the challenges of excellent customer service delivery whilst also being aware of the demands of concession and franchise agreements.

Training
STM are able to offer a range of security training courses specific to the industries which we work in partnership with and we have also developed bespoke sector specific training courses tailored to our customer’s needs, that further enhance our staff development and service delivery standards.  For example where appropriate, staff are trained in compliance with Department for Transport security.

Specialist Training
Over the past several years our training manager has delivered the Railway Safety Accreditation Scheme (RSAS) and Community Safety Accreditation Scheme (CSAS) training to hundreds of people. We deliver nationally to several major Train Operating Companies, Local Councils, and Security Companies, as well as bespoke training to various other commercial organisations.

Concierge
In recognition of the changing needs of our client base STM are able to further enhance the reception service with a 'meet and greet' technique, putting our customer care skills at the forefront of our service.

Distribution
STM are entirely focused on combating potential risks to locations within this sector and offer fully trained static guarding, front of house reception, gate house staff, access control and CCTV services.  Teamed with our innovative electronic patrol management solutions we can provide added value to our clients ensuring focus on minimising breaches and risks to vehicles and high value products within compounds.

CCTV
CCTV allows your site to be monitored on a 24 hour basis 365 days per year.  Our teams are fully qualified and trained to deal with any incidents which may occur on your site, communicating with all stakeholders as required and providing detailed reports to meet with stringent quality and compliance requirements.

Extra Cover
If you need, last minute cover, SIA licensed staff, mobile patrols, staff for non-licensable roles, revenue protection or ‘pushback’ staff, customer hosts, or any other ancillary functions to help you run your business, STM are able to provide you with the tailored solution that’s right for you.

Retail / Shopping Centres
STM are recognised in the retail sector as an experienced specialist loss prevention organisation, offering a comprehensive range of services to retailers and shopping center’s including:

  • Retail Security Officers/ Profit Prevention Officers/Store Detective
  • Key Holding
  • Pre-store Opening/Dedicated Store Development Team
  • Temporary/Adhoc Guarding
  • Undercover Investigations
  • Test Purchasing
  • Mystery Shopping
  • Special Projects

Our aim is to focus on the supply of services to increase our client’s profitability and to improve the perception of safety and security for staff and customers. This is achieved by reducing unnecessary loss, protecting assets, and focusing on staff and customers.

Cleaning
Our cleaning partner Viper Cleaning Services also  work closely with STM in a number of key projects delivering where appropriate either a totally combined solution or alternatively a serviced linked by joint key performance indicators only.  Our ability to offer flexibility of service solution in these key areas may be appropriate for those customers who do not wish to embrace the full facilities option.
We aim to provide a range of innovative solutions, continuously making improvements and enhancements to our service, therefore we branched out into the cleaning industry providing general cleaning for offices, retail and leisure premises we are also specialists in deep cleans, carpet, upholstery and floor maintenance. More information can be found at www.vipercleaningsvcs.com.

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