At STM we see ourselves as a company who can add bring something different to our customers.  STM's primary objective is to provide a dedicated customer focused approach and desire to deliver a quality service that surpasses our customer's expectations.

           

A primary factor in STM's success to date has been our ability to help make people feeler safer in the environments in which our staff work.  A combination of rigorous patrol routines and a strong emphasis on engagement with members of station staff, visitors and travelling customers enables the team to concentrate on delivering a consistently high quality service.

           

LondonOverground Testimonial

           

'Since STM were awarded the Station guarding contract by London Overground, the service has gone from strength to strength.  The most noticeable difference was STM's approach to innovation, measurement and management that has undoubtedly improved operational efficiency and increased productivity to the service provided to London Overground.  London Overground feel reassured by the extensive and timely reporting capabilities this system provides, together with further evidence that our people, customers, stations and their assets are in the very best hands.'

           

Peter Standring

Head of Revenue Protection and Security

London Overground Rail Operations

           

           

Railway Safety Accreditation Scheme (RSAS)

STM Security Group (UK) Ltd received approved Railway Safety Accredited Scheme on 6 May 2009 by the BTP Chief Constable.

           

RSAS accreditation has allowed STM to support the police and our clients with our presence and activity, helping to reduce crime and fear of crime on the networks our staff patrol.  STM have found that our relationship with the BTP and our clients has continued to develop and regular liaison with all stakeholders has helped further reinforce a robust and resilient service.

           

STM have made a significant investment into our staff training programme by ensuring that a significant

percentage of our railway employed staff have been trained to RSAS standards. 

These staff are perfect for deployment within a variety of roles throughout the station environment

including Travelsafe officers, customer services, gateline and ticket recognition duties. 

            STM commit to providing an excellent standard of service by providing

• Railway Safety Accreditation Scheme (RSAS) approval
• High quality visibility
• Superior communication and engagement skills
• Advanced employee training and development strategy
• Activity and patrol evidence
• Real time reporting for our clients via web access
• Building maintenance and facility inspections with photographic verification
• Accurate reporting - daily, weekly, monthly

Our experience has enabled us to provide a wide range of services in various areas within the rail environment such as:

 

Stations

Customer Service

Gate Line

Overnight Coverage

Mobile Patrols

Ad Hoc requirements

Depots

Access Control

CCTV Monitoring

On-Train Teams

High Profile Visibility

Customer Engagement

Incident Management

Bye Law Enforcement

Event Management

Crowd Control

Incident Management